About ICHI

A Handmade Marketplace for the Brave & Original

More than just a "platform"

ICHI isn’t here to be another online marketplace. We’re building a stage with soul, a space full of warmth, intention, and real connection.

ICHI is made for creators, makers, and anyone living life with heart.
We believe that things made with care deserve to be seen, appreciated, and supported.

Whether you’re a small local brand, a passionate home cook, a quiet creator on Instagram, or simply someone trying to share something real—ICHI is here to be your behind-the-scenes teammate, helping you shine.

We believe:

• Markets don’t need to be commercial to be powerful.

• Niche can be meaningful.

• Visibility doesn’t need to be loud—it needs to resonate.

ICHI is not just a platform. We’re the soul crew behind your spotlight.
You create with heart, we support with ours.

 ICHI Marketplace Terms & Conditions

 Who This Applies To

These terms apply to:

• All users visiting or making purchases on the ICHI Marketplace (the “Platform”);

• All sellers, brands, or merchants listing products or services on the Platform;

• All content creators, influencers, or collaborators involved in promotions;

• Any partners involved in co-branded projects, campaigns, or curation.

 SECTION 1: General Platform Terms

1.1 Platform Definition

The ICHI Marketplace is a curated online platform operated by the ICHI content team, connecting brands, content creators, and consumers through authentic storytelling and product discovery. The platform acts as a curator and intermediary, not as a direct seller, unless otherwise stated.

1.2 Terms Acceptance & Modification

These Terms are effective upon publication and may be updated without prior notice. Continued use of the Platform constitutes acceptance of the latest version of these Terms.

1.3 Governing Law

These Terms are governed by the laws of Malaysia. In case of disputes, both parties agree to seek resolution through negotiation first. Unresolved matters may be submitted to the High Court of Kuala Lumpur.

 SECTION 2: Buyer Terms

2.1 Orders & Payments

• All prices and product information are as listed on the Platform;

• Payment confirms the buyer’s acceptance of product details and delivery timeline;

• Some products are limited edition or pre-order—please review the description carefully.

2.2 Refund & Return Policy

• Unless otherwise stated, items sold are non-refundable and non-exchangeable;

• For damaged, defective, or incorrect items, buyers must report within 72 hours of delivery;

• Sellers must respond to any claims within 7 working days.

2.3 Buyer Responsibilities

• Buyers must ensure their shipping details are accurate and up to date;

• Misuse of complaint systems, malicious orders, or abusive behavior may result in suspension from the Platform.

 SECTION 3: Seller Terms

3.1 Product Listings

• All listings must be truthful and accurately reflect stock, pricing, and product details;

• The sale of counterfeit, illegal, or unauthorized goods is strictly prohibited;

• Sellers are solely responsible for their product’s legality, quality, and intellectual property.

3.2 Shipping & After-Sales

• Sellers must ship orders within the timeframe stated on the product page;

• Sellers must respond to disputes or complaints within 7 working days;

• Non-compliant sellers may be subject to forced refunds or product delisting.

3.3 Revenue & Payout

• All sales data is recorded by the Platform and considered final;

• For orders collected via the Platform, payouts will be processed within 7–14 working days after buyer confirmation;

• Sellers are responsible for providing valid bank details and managing their own tax declarations.

 SECTION 4: Creator / Influencer Terms

4.1 Collaboration Guidelines

• All co-branded or sponsored content under the ICHI name must be pre-approved;

• Creators may not use the ICHI name to solicit brand deals independently;

• Copyright ownership of co-created content will be defined in a separate agreement.

4.2 Transparency in Promotion

• Creators must clearly disclose paid or sponsored content;

• Disclosures such as “#sponsored” or “in partnership with [Brand]” are required in line with advertising standards;

• Failure to comply may result in collaboration termination or content takedown.

4.3 Commission & Payout

• For affiliate or co-branded campaigns, revenue share is based on backend data;

• Creators must provide valid bank account details;

• Payouts will be made within 30 days after campaign closure unless otherwise agreed.

 SECTION 5: Disclaimer & Platform Rights

5.1 Third-Party Responsibility

The Platform acts as a curation and facilitation service. It is not directly responsible for product manufacturing, fulfillment, or customer service. In disputes, the Platform may assist but holds no legal liability.

5.2 Content Usage Rights

ICHI reserves the right to reuse user-generated content (UGC), testimonials, or co-created materials for marketing, branding, or display purposes, with credit given where possible.

5.3 Data Privacy

The Platform adheres to Malaysia’s Personal Data Protection Act (PDPA). Your data will not be used beyond platform-related purposes without your consent.