Refund Policy

Refund Policy

Intro Message 

Shop with peace of mind. Trust is our foundation.
At ICHI, we strive to create a fair and transparent online marketplace. Our refund policy is clear and protects both buyers and sellers.

1. Platform Disclaimer

ICHI is a marketplace platform that provides technical infrastructure and promotional services only. We do nothandle payments, delivery, or commissions. All transactions occur directly between sellers and buyers.

2. Refund Policy for Goods (e.g. physical items, handmade crafts)

1. Refund Eligibility

• Buyers are responsible for reading the seller’s return/refund terms before purchase.

• Some items (e.g. custom-made or perishable goods) may not be eligible for refund.

2. Application Process

• Contact the seller directly and follow their specified process.

• The seller will review and respond within a reasonable timeframe.

3. Refund Timeline

• Once approved, refunds will be issued to the original payment method within the timeframe set by the seller (varies by payment method).

3. Refund Policy for Services (e.g. classes, consultations, bookings)

1. Before Service Begins

• Buyers may request a refund before the service starts, according to the seller’s policy. Requests should ideally be made at least 24 hours in advance.

2. During/After Service

• Refund eligibility will depend on how much of the service was completed. Partial or no refund may apply.

3. Exceptional Circumstances

• If the service cannot be delivered due to unforeseen reasons (e.g. seller cancellation), buyers are entitled to a full refund.

4. Dispute Resolution

In case of disagreements, users may contact ICHI for support and mediation. While we will assist in communication, ICHI does not make final decisions on refunds.

5. Friendly Reminders

• Each seller sets their own refund rules. Please check before purchasing.

• This policy may be updated anytime and will be published on the platform without separate notice.