Merchant Terms of Service

ICHI Online Marketplace Merchant Regulations

1. General Provisions

1. Purpose of Regulations: To ensure the healthy operation of the ICHI online marketplace and to protect the legitimate rights and interests of merchants and consumers, these regulations are established.
2. Scope of Application: These regulations apply to all registered merchants.

2. Merchant Registration

1. Registration Requirements: Merchants must meet the registration requirements of the ICHI platform, including but not limited to legal identity, business licenses, and other relevant documentation.
2. Registration Process: Merchants must fill out the online registration application form and submit the required materials. The platform will complete the review within three working days.

3. Product Management

1. Product Listing: Merchants must ensure that the products listed are legal, authentic, and complete, and must not engage in false advertising.
2. Price Setting: Merchants may set their own product prices but should adhere to fair market principles to avoid malicious competition.
3. Inventory Management: Merchants must promptly update inventory information to ensure product availability at the time of consumer purchase.

4. Transaction Standards

1. Order Processing: Merchants must confirm and process orders within 24 hours of order generation to ensure timely shipping.
2. Shipping Requirements: Merchants must ship products on time as agreed, ensuring that products are safely and completely delivered to consumers.
3. After-Sales Service: Merchants must provide good after-sales service, handle consumers' return and exchange requests, and resolve disputes according to platform policies.

5. Platform Responsibilities

1. Information Display: The ICHI platform will provide merchants with a space to display product information but will not be responsible for product quality and after-sales service.
2. System Support: The platform will provide necessary system support and technical services to ensure smooth operations for merchants.

6. Merchant Obligations

1. Legal Operation: Merchants must comply with national laws and regulations, operating legally and must not engage in any illegal activities.
2. Honest Business Practices: Merchants must act in good faith, accurately describing product information and must not mislead consumers.
3. Compliance with Platform Rules: Merchants must adhere to all ICHI online marketplace regulations and related policies.

7. Violation Handling

1. Violation Behaviors: Includes but is not limited to false advertising, refusal to ship, and inadequate after-sales service.
2. Disciplinary Actions: The ICHI platform has the right to take actions against violations, including warnings, transaction restrictions, and account cancellation.

8. Supplementary Provisions

1. Modification of Regulations: The ICHI platform reserves the right to modify these regulations based on actual circumstances, and merchants should regularly check for updates.
2. Effective Date: These regulations take effect from the date of publication.