Privacy Policy

Privacy Policy

ICHI is an online marketplace dedicated to original creations, handmade crafts, and independent entrepreneurship. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our platform and services.

1. Information We Collect

We collect the following types of information that you voluntarily provide:

• Basic information: such as your name, contact details, email address, social media handle, store name

• Transaction-related information: such as order details, delivery methods, and payment instructions (provided by seller)

• Platform usage data: such as browsing behavior, saved items, and user interactions

We do not collect banking passwords, credit card numbers, or any third-party account details without your consent.

2. How We Use Your Information

We use the information collected for the following purposes:

• To verify user identity and ensure platform safety

• To help sellers and buyers communicate, arrange delivery or meet-up

• To manage disputes, complaints, and policy violations

• To improve our services, content, and recommendations

• To send promotional content (only with your explicit consent)

We do not sell or rent your personal information to any third parties.

3. Data Storage and Security

• Your data is securely stored in protected systems

• We apply reasonable technical measures to protect your data from unauthorized access, misuse, or loss

• We encourage all users to set strong passwords and update them regularly

4. Sharing and Disclosure

We may share certain information under the following circumstances:

• When needed for seller-buyer coordination, delivery, or meet-up

• When legally required or upon official request by law enforcement

• When serious violations of platform rules occur, to protect other users and ICHI’s integrity

We will never use your data for unauthorized third-party advertising or marketing.

5. Third-Party Services Notice

Currently, ICHI does not offer integrated third-party payment or official delivery services.

• All payments and delivery arrangements are handled directly between the buyer and the seller

• We recommend safe payment options (e.g. bank transfer or in-person) and discourage risky cash transactions

• While ICHI is not directly responsible for payment flow, we will assist in dispute resolution whenever possible

If third-party payment or delivery services are introduced in the future, we will update this policy accordingly and notify all users.

6. Your Rights

You have the right to:

• Access, update, or delete your account information

• Request that we stop using your data (which may affect your access to services)

• Request account deactivation or deletion

To exercise these rights, please contact us at support@ichi-marketplace.com.

7. Minors

The ICHI platform is intended for users aged 18 and above. If we discover that a minor has registered, we reserve the right to suspend or terminate the account.

8. Updates to This Policy

We may update this Privacy Policy from time to time in response to legal, technical, or operational changes. Any updates will be announced on our website and notified to users in advance.

If you have any questions or concerns regarding this policy, feel free to contact the ICHI support team. We are committed to providing a safe, transparent, and trustworthy marketplace for original creators and their supporters.